Marie Radford

Associate Professor, Library Consultant
Department of Library and Information Science
School of Communication, Information and Library Studies

Key topics

Interpersonal communication, traditional and virtual reference services, time management, customer service excellence, dealing with difficult people, communication skills for managers and leaders, public speaking, nonverbal communication, focus groups, qualitative research methods, mentoring, librarian stereotypes, and future of libraries.

Biography

Marie Radford, Ph.D., focuses her research on the study of interpersonal communication aspects of reference service, the evaluation of digital resources and services, qualitative methodologies, cultural studies, and media stereotypes of librarians. She has given numerous presentations on research and professional communication topics both in the United States and abroad.

Radford has authored several books and publications including the recently published Web Research: Selecting, Evaluating, and Citing (2nd ed.), and The Reference Encounter: Interpersonal Communication in the Academic Library. Her work has appeared in such journals as the Library Quarterly, College and Research Libraries, Library Trends, Journal of the American Society for Information Science and Technology, Journal for Education in Library and Information Science, and Journal of Academic Librarianship.

Among the library and communication associations Radford is active in are the American Library Association, the New Jersey Library Association, the Association for Library and Information Science Education, and Reference and User Services Association. She is past president of the New York State Communication Association, associate editor of the Atlantic Journal of Communication, and secretary of the New Jersey Communication Association.

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